Privacy Policy

North Mandurah Mechanical is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how North Mandurah Mechanical manages personal information. It is structured as follows:

1. Personal information North Mandurah Mechanical collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting North Mandurah Mechanical and complaints
10. Changes to Privacy Policy

1. Personal information North Mandurah Mechanical collects

The main types of personal information North Mandurah Mechanical collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with North Mandurah Mechanical such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for North Mandurah Mechanical's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for North Mandurah Mechanical's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for North Mandurah Mechanical's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with North Mandurah Mechanical.

North Mandurah Mechanical collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records North Mandurah Mechanical keeps of telephone calls, or emails received, or messages sent to North Mandurah Mechanical or posted on North Mandurah Mechanical's pages on social media);
• North Mandurah Mechanical's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, North Mandurah Mechanical collects personal information in connection with running its business directly from the individual concerned. On occasion North Mandurah Mechanical may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

North Mandurah Mechanical stores personal information in electronic and paper form.

North Mandurah Mechanical uses and discloses personal information as follows:

• to source vehicles and sell them to North Mandurah Mechanical's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with North Mandurah Mechanical's customers and prospective customers;
• to obtain products, services or information from North Mandurah Mechanical's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information North Mandurah Mechanical knows about them);
• to operate and manage North Mandurah Mechanical's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to North Mandurah Mechanical. For example, North Mandurah Mechanical may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. North Mandurah Mechanical also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

North Mandurah Mechanical uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information North Mandurah Mechanical uses in the operation of the computer program is browsing history on North Mandurah Mechanical's websites, name, contact information, and other information you may input into North Mandurah Mechanical's websites. The level of human oversight North Mandurah Mechanical provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by North Mandurah Mechanical's staff.

4. Cookies

North Mandurah Mechanical uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by North Mandurah Mechanical's web server. North Mandurah Mechanical may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on North Mandurah Mechanical's platforms and those social media platforms. North Mandurah Mechanical's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of North Mandurah Mechanical's website.

5. Links to other websites

North Mandurah Mechanical's website may contain links to third party websites. North Mandurah Mechanical does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from North Mandurah Mechanical and do not wish to receive these communications from North Mandurah Mechanical in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to North Mandurah Mechanical.

7. Overseas transfers

North Mandurah Mechanical's website/s are hosted in Australia. On occasion, a third party service provider North Mandurah Mechanical engages or that North Mandurah Mechanical is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information North Mandurah Mechanical holds about them by contacting North Mandurah Mechanical during business hours on 0461 407 238 or via the contact page.

North Mandurah Mechanical may require an individual making a request to verify their identity before processing their request.

North Mandurah Mechanical will aim to respond to all requests promptly and within 30 days.

North Mandurah Mechanical may refuse a request where permitted or required by law. North Mandurah Mechanical will comply with any regulatory requirement to give reasons for its decision.

9. Contacting North Mandurah Mechanical and complaints

If you have any queries, concerns or complaints about how North Mandurah Mechanical handles your personal information please contact North Mandurah Mechanical during business hours on 0461 407 238 or via the contact page. North Mandurah Mechanical may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that North Mandurah Mechanical can understand the nature of your concern. In most cases, North Mandurah Mechanical will ask that you put your request in writing.

North Mandurah Mechanical takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by North Mandurah Mechanical's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 0461 407 238
• Mailing Address: 78 Reserve Dr, Mandurah, WA, 6210

10. Changes to Privacy Policy

North Mandurah Mechanical may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.